Housekeeping Managers and the Administration of Housekeeping Service

This study was concerned with executive housekeepers in a lodging setting. It used a self-completed questionnaire containing both choice and open-ended items to solicit the opinions of executive housekeepers and the delivery of quality service in the housekeeping department. The results indicated the executive housekeepers believed the department members delivered a high level of service, but more could be done. They also indicated a belief that the housekeepers felt they delivered high quality service and they did a better job of delivering quality service than other departments in the hotel. Executive housekeeper comments regarding the administration of the housekeeping department are presented.

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